Melbourne's Leading Carpet Installation Company

Melbourne's leading carpet installation service.

We are proud of our reputation as Melbourne's leading residential and commercial carpet installation service.  Our team of over 30 professional carpet layers service the wider Melbourne metropolitan area, providing quality carpet installations for both the residential and commercial sectors.  Our team of carpet layers have expertise across all sectors, including new home carpet installations, house renovations, office carpet, hotels, clubs, retail and healthcare carpet projects.

We provide a full-service offer, including take-up and removal of existing floor coverings, floor preparation, furniture removal and the option of vacuuming upon completion of your carpet installation.  Our team of Melbourne based customer service professionals and project managers will ensure that every carpet installation takes place smoothly, with regular communication throughout the process.  If there is a need for a call back following your carpet being installed, we will arrange to get the carpet layer back to assess and remedy any issues as soon as possible.

In addtion to our carpet installation services,  Carpet Logistics also provide warehouse solutions to carpet retailers, carpet manufacturers, carpet importers and commercial clients. We pride ourselves on our customer service and professionalism, are proud of our reputation as Melbourne's leading carpet installation company. So much so, that over 40 carpet retailers from every major flooring group have chosen to partner with Carpet Logistics as their Melbourne carpet installation supplier.


Some key features of our Melbourne carpet installation service:

We have over 30 Melbourne carpet installers working for us on a daily basis, all highly trained, accredited and professional.

We are the only fully independent carpet installation service in Melbourne, with no alignment to any flooring group or retail operation.

Our Melbourne carpet layers cover most of the Melbourne metropolitan area and selective regional areas for larger projects.

We install over 5000 broadloom metres of carpet on a monthly basis.

We stock and supply all the major carpet underlay brands including Airstep and Dunlop.

Our carpet installers offer the option of carpet vacuuming on each carpet installation job.

We provide a carpet warehouse and cutting service with warehouse space to store over 2,000 rolls of carpet.

We partner with over 40 carpet retailers across all major flooring groups providing carpet installation services, including: Choices Flooring, Carpet Court, Floorworld, Flooring Extra, Harvey Norman and a number of independent carpet retailers.

We provide carpet installation services to most sectors of the Melbourne market including residential carpet, commercial carpet, education, retail and healthcare.

We have developed a number of systems and processes to manage the special requirements of our clients, including a proprietary software system to manage the carpet installation bookings diary and client inventory reporting.

Our senior management are highly credentialed carpet installation trainers and have been responsible for developing most of the carpet installation training programs now operating in the Melbourne carpet industry.


Our Carpet Installation Process


Our Customer Service team manage daily carpet installation schedules, confirm booking dates and times, and run through an extensive checklist with the customer to ensure a smooth carpet installation process.


All carpet installation bookings are maintained in a computerised diary system that allows us to carefully manage the bookings and to allocate the best carpet layers to each job (e.g. 2-man teams for furniture or heavy carpets, etc.).


The carpet manufacturers send the carpet directly to our carpet warehouse in Knoxfield to be stored until the carpet is ready to be installed by our professional carpet layers.


Our Operations team oversee every carpet installation job and provide a point of contact should any issues need to be resolved on the job.


Carpet is cut and shaped in our workroom to ensure the best outcome for our clients in terms of minimising joins and delivering a professional carpet laying outcome.


Any Service Calls are generally carried by our Melbourne carpet layers within 48-36 hours after an issue has been reported.


We provide the option of vacuuming on every job.

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F&Qs about our Carpet Installation Service



Which parts of Melbourne do your carpet installers service?

Our carpet layers install carpet throughout all the metropolitan Melbourne area, including – Knoxfield, Ferntree Gully, Wantirna, Berwick, Narre Warren, Cranbourne, Glen Waverley, Mt Waverley, Wheelers Hill, Nunawading, Croydon, Ringwood, Yarra Valley, Lilydale, Mt Evelyn, Eltham, Diamond Creek, Hawthorn, Balwyn, Canterbury, Burwood, Ashburton, Glen Iris, Camberwell, Malvern, Toorak, Kew, South Melbourne, Albert Park, Docklands, Port Melbourne, St Kilda, Caulfield, Elsternwick, Bentleigh, Brighton, Hampton, Sandringham, Mornington Peninsula, Mt Eliza and many more suburbs.


What is the cost of your carpet installation service?

This will depends on a number of factors, including the area to be carpeted, weight of the carpet, the carpet underlay, whether you are carpeting stairways, whether you need existing floor coverings removed, whether your home or office has furniture that will need to be moved.  A lot of customers also often do not factor in carpet wastage which can be as high as 15% in many homes, due to the dimensions of the rooms.

Our Melbourne service team will provide a price per metre of carpet, inclusive of the carpet underlay that you decide to use.


Do you provide a commercial carpet installation service?

Our Melbourne carpet installation team have extensive experience with all types of commercial carpet projects, including carpet for offices, carpet for retails stores and carpet for schools and the educational sector.  Commercial carpet jobs typically require a specialised approach, including sub-floor preparation and project management, to ensure disruption to your business is minimised.  Our team of Melbourne carpet layers specialise in installing all types of commercial carpet, including any type of carpet tiles to a range of commercial broadloom carpets.  We deal with all of the major commercial carpet manufacturers, including Victoria Carpets, Godfrey Hirst, Feltex, Interface and Brinton’s. 


Do your carpet layers remove existing carpet / floor coverings?

Our Melbourne carpet installers will remove your existing floor coverings and dispose of it off site.  The cost of old carpet take-up and removal will be provided upfront when you book in your carpet installation with our team.


What happens to furniture when you are installing carpet?

Whilst many carpet installers will shy away from jobs that require removing furniture, our Melbourne team of carpet layers include a number of two-man teams, who can carefully move your furniture and return it to position once the carpet has been installed.


What types of carpet do your carpet layers install?

Our professional carpet layers have experience installing all types of carpets from standard twist, loop pile and plush carpets, to specialist high-end wool carpets, including Axminster carpet.    We deal with all the major carpet manufacturers, including Victoria Carpets, Godfrey Hirst, Feltex, Cavalier Bremworth, Prestige Carpets, Tuftmaster and Beaulieu carpets. 

We pride ourselves on our expert installers. All jobs are meticulously planned to minimise joins and maximise the life and wear of your new carpet.   All carpets are installed according to the Australian Standards by our own fully qualified and insured carpet layers.


What underlay should I use with the carpet installation?

A carpet underlay is the layer of cushioning that is installed underneath your carpet.  Whilst the underlay may not be able to be seen, the quality, cushioning and insulation attributes of the carpet underlay are paramount in ensuring the feel and performance of your carpet.

One consideration for carpet underlay is the thickness to choose, foam underlay being generally available in 7mm up to 10mm thicknesses.  A 7mm standard quality foam underlay such as Airstep Steplight would be considered a budget price option, whereas a high density 9mm to 10mm, such as Airstep Stepmax and Steplux would be regarded as more premium options, to give great support to your new carpet.

The main types of underlay are foam and rubber, with foam underlay become increasingly popular and cost effective in recent years.

Carpet Logistics can supply all the most popular carpet underlays from both Airstep and Dunlop Flooring. 

When replacing your carpet, don’t be tempted to use the existing underlay. As most carpet manufacturer’s warranties will require their products be installed over new underlay.


Is Carpet Logistics alligned to any carpet retailer group?

We are a fully independent carpet installation business and partner with all of the major flooring retailers, including Choices Carpet, Carpet Court, Floorworld, Harvey Norman and a number of independent carpet retailers. This means that if you decide to purchase a carpet from any of these retailers, the chnaces are that one of our carpet layers will arrive to install your carpet into your home or place of business. 



How long does the carpet installation process take?

Our carpet layers can normally install carpet for an average house in a day.  Larger and more complex projects may take longer to complete the carpet installation.


How do we know if the carpet installation will be done properly?

Our professional carpet layers will ensure that all carpet installations are done in accordance with Australian Standards. Our carpet layers offer the option of vacuuming all jobs on completion, which also gives them another opportunity to check the joins and other details of the job.  


What happens if there is an issue after the carpet installation process has been completed?

Whilst our carpet layers take every care to ensure that your carpet has been installed correctly and in accordance with Ausrtalian Standard, there can be issues that may be missed during the carpet installation process.  Don’t stress though, as our Melbourne customer service team will arrange a service call and follow-up in no time.


Preparation for your Carpet Installation


At the time of your purchase, your carpet retailer will contact our professional carpet layers to come and install your carpet.

Your flooring retailer will first send a professional estimator to your home to measure your floors. The estimator will determine exactly how much carpet you will need to buy and, in most cases, will determine the layout of the carpet in the room for the carpet layer to follow. Among other considerations, the estimator will decide where to place carpet seams, how to match patterns, and how to minimize carpet waste.

From there, one of our professional carpet installers will be scheduled. Flooring retailers have their own installation procedures, and you should ask for all the details they can provide. But the following guidelines will give you a good idea of standard carpet installation practices.


Who moves the furniture?

Although most carpet installers will remove furnishings from the room, you should remove all breakable items--like vases, lamps, collectibles, and dishes--before the installer arrives. You should detach wiring from TVs, VCRs, stereos, and computers. You should also clear desktops, tabletops, and bookshelves.


Will the carpet installer move the piano?

The removal of furniture is often limited to those items that two carpet layers can easily handle. There may be an additional fee for large, cumbersome items, including pianos, pool tables, aquariums, and oversized furniture.


What if my doors no longer close?

Some doors may need trimming to accommodate the thickness of your new carpet. Doors that do not open and close properly due to the new carpet may be removed during the carpet installation, and it will be up to you to have the doors cut and re-hung.


What about mouldings?

It may be necessary to remove mouldings and reattach them during the carpet installation process. Because some mouldings, particularly quarter round, are fragile, breakage could occur. If it does, you will be responsible for replacing them. Scratches or nicks to baseboards are also a possibility, and you will be responsible for the touch-ups.


Will carpet installers move my water heater?

Our professional carpet layers aren't typically skilled in plumbing or electrical work. They will remove appliances from the room to install your flooring under or around them, but they do not typically disconnect or reconnect gas, water, or direct-wired appliances. Most carpet installers also won't disconnect computer systems.


What about the bedrooms?

All sheets, blankets, and spreads should be removed from beds before the carpet layers arrive. All items from the tops of dressers and from closet floors should also be cleared.


What if the sub-flooring is damaged?

All floor coverings need to be installed over a structurally sound and properly installed subfloor. Any wood that has been damaged by insects, water, or other factors should be repaired prior to carpet installation.


Do I have to remove my old carpet?

The removal of existing carpet on the day of carpet installation is typically a part of the carpet installer's service, but you should ask to make sure. Hauling the old carpet and padding away may require an additional fee.


Do I need to supply anything?

Carpet layers provide the know-how, the equipment, and the muscle; you provide the power. Installers will need to use your power for their electrical tools, and they will typically use such areas as porches or patios to store equipment.


Other Carpet Installation Tips

Either the night before or the morning of your carpet installation, vacuum the old carpet to minimize the airborne dust and particles that removing it will cause.

Also vacuum the subfloor after the old flooring and padding have been removed and before the new floor is installed.

Ventilate the room well by opening doors and windows and running exhaust fans.